Umbraco Annual Support SLA
Reliable, efficient and proactive SLA Support to maintain your Umbraco Website
Umbraco SLA: Maintenance & Enhancements for Your Website
Ensure peace of mind for your business website with our Umbraco Annual Support SLA. We guarantee immediate attention to business-critical issues, minimize the downtime and disruptions. Our engineering team conducts regular, proactive checks to identify and resolve potential problems before they impact performance or customer experience.
What we do in our SLA.
Security & Updates
We conduct regular security audits, monitor Umbraco and third-party integrations, and promptly apply patches. Our team ensures all CMS and plugin updates meet the latest security and performance standards without disrupting your website.
Performance
We resolve the issues related to slow speed and responsiveness, weather any previous fix conflicts or new decencies arise, we ensure your website remain top in performance.
Hosting and Cloud Support
With our Umbraco Hosting and cloud support, behalf of yours we will coordinate with your hosting/cloud provider and ensure ticket get resolved smoothly with minimum iteration.
New Feature Development
Building new functionality or implementing any third-party, our engineers are best fit to meet your technical needs.
Umbraco Health Check
On periodic basis, we cover audit process and check Umbraco health-check and generate full Umbraco Health report and ensure your website meet the complete criteria of security, performance, and so on.
24 X 7, 365 Days Support
Our SLA includes with business-critical ticket (P-1) attendance, with 24 X 7- and 365-days support.
Our Diverse Service Offerings !
Plans
- Gold Plan
- Silver Plan
Total Hours Per Year
- 500 Hours
- 250 Hours
Umbraco Health Check
- Every Month
- Bi-Monthly
Critical Incident Response
- Within 2 hours
- Within 2 hours
Non-Critical Incident Response
- Within 3-8 hours
- Within 1-2 Business Days
Support Level
- Dedicated POC, and Umbraco Engineer
- Umbraco Engineer
Emergency Support
- Covered
- Covered
Dedicated Account Manager
- Yes
- No
Fees
- $12500 USD
- $7500 USD
Umbraco Cloud / Hosting Plan
- 20% Discounted Rates
- 5% Discounted Rates
