HELPDESK MANAGEMENT SYSTEM

Complete Automated Helpdesk Management system to manage all your premises complaints & track it easily.

PLATFORM
Web & Mobile
INDUSTRY
Real Estate

INTRODUCTION

We were hired to develop a system where all the micro-level communication and complaints-related information can be well-managed by the committee of a huge premise. This system allows multiple users to access it at multiple levels at same time. It furnishes a flow of communication among company members, Contractors, Building Administrator, and Management staff.

It allows residents or companies to post complaints in the system that reaches all the members who are related to that complaint. Complaint gets auto-assigned to the respective contractor.

This system helps the management to track the complaints at all levels and receive accurate updates regarding the complaint and can take action accordingly. This system also has the provision for Guest complaints where guests can also post their complaints without logging in to the system.

Helpdesk

Challenges

For which our Spartans are always ready to rock..!

Complaint Management

Complaint Management

The core feature of this system was to manage the user complaints and help them execute all the operations in the smoothest possible way.

With the help of parameters like Status and Priority, complaints are assigned and managed

Multi User Communication Channels

Multi-User Communication Channels

This system has multiple users with a different set of functionalities for which clients wanted to have a system that can function with hassle-free communication.

Data Management

Data Management

Helpdesk Management System is all about data. Client wanted every bit of information related to helpdesk to be stored, processed and managed well.

Vendor Assignment Automation

Vendor Assignment Automation

We needed to develop a feature of vendor assignment that can ease out many operational glitches and offers smooth functions.

Data Accuracy

Data Accuracy

From the bunch of huge data, when you are asked to process minute details for multiple operations of multiple users, it becomes challenging to deliver accurate data.

Recorded Broadcast Information

Recorded Broadcast Information

Client had a requirement of broadcasting information which should be recorded in the system to access them in the future.

SOLUTIONS

WE CAME, WE SEWED, WE CONQUERED

Solution Image
Complaint Management

Complaint Management

The flow of complaints has been implemented in such a way that all the related users get filtered and enough information that helps them take further steps.

Multi User Communication Channels

Multi-User Communication Channels

We designed the base architecture in such a way that the inter-modular communication exchanges proper data differentiated by users.

Data Management

Data Management

In order to achieve this, we dug deep to find a solution where we can store and manage current as well as historical data that has been replaced or removed.

We ensured to maintain a history of changes and replaced data, to track the old specifics.

Vendor Assignment Automation

Vendor Assignment Automation

To overcome the glitches, we decided to have automation in Vendor assignment. For that, we had to implement complicated mappings at various stages without impacting other modules and data.

Data Accuracy

Data accuracy

We implemented the combinations of various algorithms in order to communicate correct information with correct user for correct action.

Recorded Broadcast Information

Recorded Broadcast Information

After understanding and analysing the required, we categorised the information and implemented a controlled broadcasting feature where authorised user can share the information with all as well as specific group of users.

TECHNOLOGIES OFFERED

Vue [1]
Frontend
Vue Js
Laravel
Backend
PHP, Laravel
Mysql
Database
My Sql
React Native
Hybrid Mobile App
React Native

RESULTS

And It was a smashing Success..!!

Complaint Management White

Complaint Management

This feature is assisting users to process the complaints in lesser duration more effectively and satisfactorily solving them.

Multi User Communication Channels White

Multi-User Communication Channels

All the users can see only required information that helps them know their required amount of contribution to accomplish the operations.

Data Management White

Data Management

User can easily access the old or replaced data. With well-managed informational structure, user can process and execute information impeccably.

Vendor Assignment Automation White

Vendor Assignment Automation

When a user creates a complaint, he will be aware priorly on about the responsible vendor and who is going to resolve it.

Data Accuracy White

Data Accuracy

With the help of well-managed data, it has become easy to get the data accurately and efficiently.

Recorded Broadcast Information White

Recorded Broadcast Information

For any upcoming event or distributing any notice, helpdesk guy can easily create a message with required information and share it with chosen group of users.

We'd Love To Hear From You

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Contact Information

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Location Icon

B-1020, Navratna Corporate Park, Iskcon Ambli road,
Ahmedabad, India

Thank You!

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What's Next?

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Kalpesh Rajani

Kalpesh Rajani

Nikhil Prajapati

Nikhil Prajapati

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