Complete Automated Helpdesk Management system to manage all your premises complaints & track it easily.
We were hired to develop a system where all the micro-level communication and complaints-related information can be well-managed by the committee of a huge premise. This system allows multiple users to access it at multiple levels at same time. It furnishes a flow of communication among company members, Contractors, Building Administrator, and Management staff.
It allows residents or companies to post complaints in the system that reaches all the members who are related to that complaint. Complaint gets auto-assigned to the respective contractor.
This system helps the management to track the complaints at all levels and receive accurate updates regarding the complaint and can take action accordingly. This system also has the provision for Guest complaints where guests can also post their complaints without logging in to the system.
For which our Spartans are always ready to rock..!
The core feature of this system was to manage the user complaints and help them execute all the operations in the smoothest possible way.
With the help of parameters like Status and Priority, complaints are assigned and managed
This system has multiple users with a different set of functionalities for which clients wanted to have a system that can function with hassle-free communication.
Helpdesk Management System is all about data. Client wanted every bit of information related to helpdesk to be stored, processed and managed well.
We needed to develop a feature of vendor assignment that can ease out many operational glitches and offers smooth functions.
From the bunch of huge data, when you are asked to process minute details for multiple operations of multiple users, it becomes challenging to deliver accurate data.
Client had a requirement of broadcasting information which should be recorded in the system to access them in the future.
WE CAME, WE SEWED, WE CONQUERED
The flow of complaints has been implemented in such a way that all the related users get filtered and enough information that helps them take further steps.
We designed the base architecture in such a way that the inter-modular communication exchanges proper data differentiated by users.
In order to achieve this, we dug deep to find a solution where we can store and manage current as well as historical data that has been replaced or removed.
We ensured to maintain a history of changes and replaced data, to track the old specifics.
To overcome the glitches, we decided to have automation in Vendor assignment. For that, we had to implement complicated mappings at various stages without impacting other modules and data.
We implemented the combinations of various algorithms in order to communicate correct information with correct user for correct action.
After understanding and analysing the required, we categorised the information and implemented a controlled broadcasting feature where authorised user can share the information with all as well as specific group of users.
And It was a smashing Success..!!
This feature is assisting users to process the complaints in lesser duration more effectively and satisfactorily solving them.
All the users can see only required information that helps them know their required amount of contribution to accomplish the operations.
User can easily access the old or replaced data. With well-managed informational structure, user can process and execute information impeccably.
When a user creates a complaint, he will be aware priorly on about the responsible vendor and who is going to resolve it.
With the help of well-managed data, it has become easy to get the data accurately and efficiently.
For any upcoming event or distributing any notice, helpdesk guy can easily create a message with required information and share it with chosen group of users.
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