Case Study

Helpdesk Management System

Complete Automated Helpdesk Management system to manage all your premises complaints & track it easily.

Helpdesklp
OVERVIEW

Introduction

We were hired to develop a system where all the micro-level communication and complaints-related information can be well-managed by the committee of a huge premise. This system allows multiple users to access it at multiple levels at same time. It furnishes a flow of communication among company members, Contractors, Building Administrator, and Management staff.

It allows residents or companies to post complaints in the system that reaches all the members who are related to that complaint. Complaint gets auto-assigned to the respective contractor.

This system helps the management to track the complaints at all levels and receive accurate updates regarding the complaint and can take action accordingly. This system also has the provision for Guest complaints where guests can also post their complaints without logging in to the system.

Overcoming Challenges

Their Challenges and Solution & Our Results with Power-Packed !

 

Challenge

Result

Complaint Management White

Complaint Management

Challenge

The core feature of this system was to manage user complaints and help them execute all the operations in the smoothest possible way.

With the help of parameters like Status and Priority, complaints are assigned and managed

Result

The flow of complaints has been implemented in such a way that all the related users get filtered and enough information helps them take further steps.

Multi User Communication Channels White

Multi-User Communication Channels

Challenge

This system has multiple users with different sets of functionalities for which clients wanted to have a system that can function with hassle-free communication.

Result

We designed the base architecture in such a way that the inter-modular communication exchanges proper data differentiated by users.

Data Management White

Data Management

Challenge

Helpdesk Management System is all about data. The client wanted every bit of information related to the helpdesk to be stored, processed, and managed well.

Result

In order to achieve this, we dug deep to find a solution where we can store and manage current as well as historical data that has been replaced or removed.

We ensured to maintain a history of changes and replaced data, to track the old specifics.

Vendor Assignment Automation White

Vendor Assignment Automation

Challenge

We needed to develop a feature of vendor assignment that can ease out many operational glitches and offers smooth functions.

Result

To overcome the glitches, we decided to have automation in the Vendor assignments. For that, we had to implement complicated mappings at various stages without impacting other modules and data.

Data Accuracy White

Data Accuracy

Challenge

From the bunch of huge data, when you are asked to process minute details for multiple operations of multiple users, it becomes challenging to deliver accurate data.

Result

We implemented the combinations of various algorithms in order to communicate correct information with the correct user for the correct action.

Recorded Broadcast Information White

Recorded Broadcast Information

Challenge

The client had a requirement of broadcasting information that should be recorded in the system to access them in the future.

Result

After understanding and analyzing the required, we categorized the information and implemented a controlled broadcasting feature where authorized users can share the information with all as well as specific groups of users.

Driving Success

Results

And It was a smashing Success..!!

Helpdesklisting
vue js tech
Frontend

Vue JS

Laravel
Backend

PHP Laravel

Mysql 1
Database

My SQL

react js tech
Mobile App

React Native